At Sretan Kanabis, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to assist you through our Refund and Returns Policy.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Product Condition: The item must be unused, unopened, and in the same condition that you received it. Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.
- Packaging: The product must be returned in its original packaging, including any seals, labels, and protective materials.
- Timeframe: You must initiate the return within 14 days of receiving your order. After this period, we cannot accept returns or issue refunds.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Send an email to our customer support team at [Insert Email Address] with your order number and details of the product you wish to return.
- Approval: Once your return request is received, we will inspect it and notify you of the approval or rejection of your return.
- Return Shipping: If your return is approved, we will provide instructions on where to send your item. Please note that you will be responsible for the shipping costs of returning the product unless the item was faulty or damaged upon arrival.
3. Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Perishable goods such as cannabis flowers and edibles.
- Any items that are intimate or sanitary goods.
- Sale items, gift cards, and promotional offers.
- Products damaged due to improper use or mishandling.
4. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use, or if it is returned outside the allowed timeframe but within a reasonable period.
- Shipping Costs: Please note that original shipping costs are non-refundable, except in cases where the product was faulty or incorrect.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check Your Bank Account: Ensure the refund hasn’t been credited to your account.
- Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of the above and still haven’t received your refund, please reach out to us at [Insert Contact Email].
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us at [Insert Email Address] with your order number and details of the issue. Once approved, we will provide instructions for the exchange process.
7. Damaged or Incorrect Products
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the product. Include pictures of the damage or issue along with your order number. We will review your case and arrange for a replacement or refund.
8. Return Shipping Costs
Unless the return is due to an error on our part (such as shipping a damaged or incorrect product), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Cancellations
You can cancel your order as long as it has not yet been processed or shipped. To cancel your order, please contact us at [Insert Email Address] as soon as possible. If the order has already been shipped, it cannot be canceled, and you will need to follow the return process.
10. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us at:
Sretan Kanabis
[Insert Contact Email]
[Insert Business Address]
[Insert Contact Phone Number]
By purchasing from Sretan Kanabis, you agree to this Refund and Returns Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page with the updated date.